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Why
you really need an amplifier ?
Headsets with
amplifiers are well worth the extra money for 2 key reasons. One,
they’re much safer for your employees who spend many hours
on the phone. Two, they keep your company in compliance with Occupational
Safety and Health Administration (OSHA) noise-exposure standards.
According to OSHA standards, your agents should not be exposed to any continuous
noise greater than 85 dB during an 8-hour shift—including that of a dial
tone…or to any intermittent sound greater than 94 dB—such as a person’s
voice. The only way to meet these standards is to have a compression circuit
in the receive path of the headset.
Unfortunately, most phone systems do not include this advanced circuitry. Instead
they rely on less expensive "maximum acoustical limiters" which only
attack spikes louder than 118 dB—rather than the 85 dB and 94 dB levels
recommended by OHSA. This means that when you use headsets that connect directly
to your phones, your employees may be vulnerable to excessive noise and potential
hearing loss.
On the other hand, when you use headsets with amplifiers from Innova Telecom—and
this is the good news—you protect your associates from these dangers. And
you protect your company from incurring unnecessary employee-injury and OSHA
non-compliance expenses. Amplifiers have built-in compression circuits to ensure
your agents aren’t exposed to noise levels above the levels OSHA has determined
to be safe. |
